The MindBody app: How to Book, Cancel and Reschedule


We joined forces with MindBody some time ago for one reason and one reason only: to make booking private sessions and group classes easier for you, our lovely clients! Read on for a step-by-step guide on how to schedule and cancel your SmartFit workouts…

How to book a Group Class or Private Session 

  1. Open the MindBody app.          

  2. In the search bar at the top, search for SmartFit.

  3. Tap our logo when it appears.

  4. Tap ‘View Schedule’ at the bottom of the screen.

  5. Browse the Group Class Schedule and select your chosen class.

  6. For Private Sessions, tap ‘Appointments’ at the top of the screen.

  7. Go through the steps and select your preferred options including date, time and instructor.

How to enter payment details on the MindBody app

  1.  Tap ‘Profile’ at the bottom of the screen in the MindBody app.

  2. Tap ‘Payments’.

  3. Add your card details when prompted.

  4. Go through the steps above to book a Private Session or Group Class!

How to cancel a Group Class or Private Session

  1. Tap the menu icon at the top-left of the screen (three horizontal lines) in the MindBody app.

  2. Tap ‘My Classes’ and select the class/appointment you wish to cancel.

  3. Tap ‘Cancel Booking’ at the bottom of the screen.

  4. Tap to agree to the cancellation on the pop-up, and you’re done!

Note: according to the SmartFit cancellation policy, Group Classes and Private Sessions must be cancelled more than 12 hours prior to the start of the class, otherwise you will be charged for the session.

Got other questions about the app? Feel free to contact MindBody directly or ask your instructor when you visit the studio. We look forward to seeing you soon!